Our goal is to ensure your complete satisfaction with your purchase. If you need to make an exchange or return, we follow the guidelines below:
Request Period
You can request an exchange or return within 7 calendar days after receiving the product, as provided for in the Consumer Protection Code.
Conditions for Exchange or Return
For an exchange or return to be accepted, the product must:
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Be without signs of use
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Have the original tag (if any)
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Be in its original packaging
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Be accompanied by the invoice
Products that do not meet these conditions may be refused.
Defective Products
If the product has a manufacturing defect, please contact us within 30 calendar days after receipt.
After analysis, we will perform:
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Exchange for the same product (if available)
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Exchange for another product
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Refund of the amount paid
How to Request
To request an exchange or return, send an email to:
Please provide:
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Full name
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Order number
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Reason for exchange or return
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Product photos (if necessary)
Shipping Costs
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First exchange due to defect: free
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Exchange for size or preference: shipping cost paid by the customer
Shipping will be carried out through the Melhor Envio platform.
Refund
After receiving and analyzing the product, the refund will be made according to the payment method:
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Credit card: refund via card operator
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Pix: refund to the customer's account
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Mercado Pago: refund via platform
The refund period is up to 7 business days after approval.